Compliance Support for Insurance Brokers
Retained compliance support for FCA-regulated insurance brokers: monitoring and file reviews, Consumer Duty and fair value, client money, training and competence, and regulatory returns.
Compliance support for insurance brokers is a retained service that runs the FCA compliance year with your team: a risk-based monitoring plan and file reviews, Consumer Duty and remuneration fair value evidence, CASS 5 client money, training and competence, complaints, and the RMAR and complaints returns, reported to your board.
Speak to a compliance expertSpeak to a compliance expert
Tell us the business, the products and where your compliance framework stands. Every enquiry is answered the same business day, with a written proposal setting out the scope, the team and the timing.
Your enquiry
What we do
An insurance broker carries a wide set of FCA obligations for its size: sales and disclosure under ICOBS, product governance and fair value under PROD 4, the Consumer Duty, claims and complaints, client money under CASS 5, financial crime, SM&CR, and twice-yearly returns. Since 9 December 2025 several of those rules ask the firm to set and justify its own standard, from product review frequency to staff training, which means more judgement and more evidence.
We run that work with your team on a fixed plan. We build a risk-based monitoring plan, review sales and claims files, assess remuneration against fair value, test client money reconciliations, maintain the training and competence framework, check complaints handling and prepare the RMAR and complaints returns. Every finding is rated and tracked to closure, and the results reach your board in one report alongside the Consumer Duty outcomes review. Our [broker compliance checklist](/insights/insurance-broker-compliance-checklist-2026) shows the full scope.
We are an advisory firm: your senior managers keep their responsibilities, and we give them the evidence and support to discharge them. When the rules change, as they will again when the FCA finalises CP26/22 and CP26/23, we turn each change into specific updates to your procedures and documents. Our [rule change tracker](/insights/fca-insurance-rule-changes-tracker-2026) follows every paper.
Health check
A baseline review against the checklist, rated by risk, with the first fixes agreed.
Monitoring plan
A 12-month risk-based plan of file reviews, tests and reporting dates.
Monitor and support
File reviews, fair value and remuneration evidence, client money tests and returns, month by month.
Report to the board
One report covering monitoring results, customer outcomes and actions.
What's Included
Compliance monitoring and file reviews
Sales, claims and complaints files scored against the rules, with findings tracked to closure.
Consumer Duty and fair value
Scope mapping, outcomes MI, remuneration assessments and the yearly board review.
Client money
Risk transfer agreements, trust account set-up, reconciliation testing and audit preparation under CASS 5.
Training and competence
A role-based training plan now the 15-hour minimum has gone, with records and competence testing.
Regulatory returns
RMAR and complaints returns prepared and checked, and the GI pricing attestation where in scope.
Rule change and FCA engagement
Each rule change turned into specific updates, plus support with FCA information requests.
The broker compliance year
Recurring obligations we plan into the monitoring year. Dates follow each firm's accounting reference date where noted.
| When | Work | Rule |
|---|---|---|
| Twice a year, within 30 working days | RMAR | SUP 16.12 |
| Twice a year, within 30 business days | Complaints return | DISP 1.10 |
| By 31 March | GI pricing attestation, where in scope | ICOBS 6B.2.60R |
| At the recorded risk-based frequency | Distribution arrangement and remuneration reviews | PROD 4.3 |
| At least once a year | Board review of customer outcomes | PRIN 2A.8 |
| Yearly | Client money audit | SUP 3.10 |
| Yearly | Fitness and propriety of certified staff | SYSC 27 |
| From 18 March 2027 | Operational incident reporting | PS26/2 |
Who this service is for
Firm types
- - Retail and commercial insurance brokers
- - Brokers with appointed representatives
- - Brokers holding client money
- - Brokers arranging premium finance
Situations & Triggers
- - No full-time compliance team, or a team that needs support
- - FCA information request or visit expected
- - Insurer due diligence asking for fair value and remuneration evidence
- - Acquisition, new products or rapid growth
Why firms choose Regulatory Counsel
200+ licence and registration engagements
Applications taken through regulators in the United States, the United Kingdom, Europe, Canada, Australia, the Middle East and Asia.
Senior-led
The same senior practitioners run your engagement from the first assessment to the last regulator question.
Every regulated sector
Payment, e-money, money transmission, crypto, banking, lending, insurance, mortgage and investment firms.
In writing, the same day
Every enquiry is answered the same business day, and scope, timeline and fees are set out in writing before work begins.
Related insights
Insurance Broker Compliance Checklist 2026: 41 Checks With the Rule and the Evidence
Forty-one practical checks for FCA-regulated insurance brokers in 2026, each with the rule behind it and the evidence a supervisor or auditor will ask to see.
UK Insurance Compliance Calendar 2026 to 2027: Every FCA Date for Brokers, MGAs and Insurers
Every dated FCA obligation and expected rule change for UK insurance firms from October 2026 to the end of 2027, with recurring returns and the source for each date.
Broker Remuneration and Fair Value in 2026: How to Show Commission Is Justified
A practical method for brokers to evidence that commission, fees, add-ons and premium finance income are consistent with fair value, and the questions insurers now ask.
More guides
- Insurance Training and Competence After the 15-Hour CPD Rule: What Firms Must Do in 2026
- Does the Consumer Duty Apply to Commercial Insurance? The Larger Commercial Customer Test
- FCA Insurance Rule Changes 2025 to 2027: The Simplification Tracker
- Insurance Broker Compliance in 2026: FCA Requirements for UK Brokers
Ready to get started?
Every enquiry is answered the same business day, with a written proposal.
Speak to a compliance expertFrequently asked questions
A health check, a 12-month monitoring plan, sales, claims and complaints file reviews, Consumer Duty and fair value evidence, client money testing, training and competence, RMAR and complaints returns, rule change updates and board reporting.
No. We are an advisory firm. Your senior managers keep their regulatory responsibilities, and we provide the monitoring, evidence and support they need to discharge them.
No. It was removed on 9 December 2025. Firms must still keep staff competent under SYSC 28 and keep records, so we help set a role-based training standard and evidence it.
By setting total remuneration per product, including fees and premium finance income, against the cost and value of the service provided and the outcomes customers receive, with a recorded conclusion for each product.
It applies to micro-enterprises and small businesses. Since 9 December 2025, general insurance for a larger commercial customer is outside the Duty, so we map your book against the new test.
Yes. We prepare and check the RMAR and complaints returns from your records before submission, and reconcile the capital and PII sections to your accounts and policies.
Yes. We review risk transfer agreements, trust account letters and reconciliations under CASS 5 and prepare the firm for its yearly client money audit.
As a fixed monthly retainer scoped to the size of the firm, its products and the level of support. The scope and the fee are set out in writing before work begins.